Cancellation & Refund Policy

This policy outlines the cancellation and refund procedures for bookings made through Izzifly. By using the platform, you acknowledge and agree to the terms stated below.

1. Platform Role

Izzifly acts as a licensed travel booking agent and  intermediary platform that allows users to book travel services (such as flights and hotels) through third-party service providers. All bookings are subject to the terms and conditions of the respective providers.

2. Cancellation Policy

All cancellation requests are subject to the policies of the relevant service provider (airline, hotel, or service operator).

Cancellation rules may vary depending on the service type, fare conditions, and travel dates.

Users are responsible for reviewing the cancellation terms before completing the booking.

3. Refund Policy

If a booking is eligible for a refund according to the service provider’s policy, the refund will be processed accordingly.

Cancellation or administrative fees may apply based on the provider’s terms.

Refunds are processed to the original payment method used during booking and may take varying timeframes depending on the payment gateway or issuing bank.

4. Non-Refundable Charges

Certain bookings, promotions, or special fares may be non-refundable.

Fees related to third-party services may not be refundable.

5. Refund Processing Time

Once the refund is approved by the service provider, processing will begin.

The time required for the refunded amount to reflect in the user’s account depends on the payment method and financial institution and may take several days or weeks.

6. Force Majeure

Izzifly shall not be held liable for cancellations or changes resulting from events beyond its control, including natural disasters, government actions, or unforeseen circumstances. Such cases are governed by the policies of the service providers.

7. Support

For any questions regarding cancellations or refunds, users may contact Izzifly’s support team through the official support channels available on the platform.